eg9999 Privacy Policy
This policy explains how your personal data is kept safe when you submit it on eg9999.
Policy Summary
eg9999 (referred to as "we", "our") takes the privacy of players in Myanmar seriously. This Privacy Policy ("Policy") explains how we collect, use, share, and protect the personal data you submit when using the eg9999 website at https://eg9999.bio ("Platform").
By using this Platform, you agree to the data handling practices described in this Policy. If you do not agree, please stop using this Platform. This Policy may be updated from time to time, and any changes will be published on this page.
This Policy should be read together with eg9999's Terms and Conditions and Responsible Gaming policy.
Data We Collect
eg9999 may collect the following types of personal data in order to provide smooth access to the Platform and deliver a good service.
1.1 — Information submitted at registration
- Full name (first and last name)
- Date of birth (to verify the 21+ age requirement)
- Email address
- Contact phone number (for verification)
- Payment method (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer)
1.2 — Information collected automatically while using the Platform
- IP address and location
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Data collected from cookies and web beacons
1.3 — Financial data
- Deposit / withdrawal amounts
- Payment transaction records
- Game history
- Bonus and reward records
1.4 — Communication data
- Live chat communication records
- Content sent in support emails
- Feedback and comments (not requested if you prefer not to share)
How your information is used
2.1 — Service delivery and account management
The information you provide is used to open your eg9999 account, verify the account, deliver gaming services, process deposits and withdrawals, and manage VIP rewards.
2.2 — Security and fraud prevention
Data is handled with SSL encryption to protect against unauthorised account access, financial fraud, multi-accounting, and to protect players under 21+.
2.3 — Service improvement and personalisation
We may use data on your playing habits and activity to improve the platform, tailor bonuses and promotions to suit you, and manage responsible gaming limits.
2.4 — Legal compliance
We handle the data you provide to carry out Anti-Money Laundering (AML) checks and Know Your Customer (KYC) verification in line with applicable laws.
2.5 — Communication and support
Communication data is handled to answer your questions through 24/7 live chat and email, keep records, and improve service quality.
Personal data sharing
eg9999 does not sell your personal data to third parties. It may only be shared in the limited circumstances below.
3.1 — Service provider partners
Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay, and banking services), gaming software providers, and data security and server providers — these providers only carry out the tasks we assign them and are not permitted to use personal data without our instruction.
3.2 — Legal requests
Data may be shared legally with relevant authorities in connection with legal obligations, court orders, or AML-related matters.
3.3 — Business transfers
In the event of a company merger or sale, personal data may be transferred to the succeeding data controller, and players will be notified in advance.
Cookies and data tracking
4.1 — What cookies are
Cookies are small text files that a website stores in your browser. They improve your session, remember your language and currency preferences, and help the platform load faster and more smoothly.
4.2 — Types of cookies we use
- Essential Cookies: For session management and security — the service cannot function without these cookies.
- Analytics Cookies: Collected only to understand browsing patterns and improve the player experience.
- Preference Cookies: To remember your language and session preferences.
4.3 — Disabling cookies
You can disable cookies in your browser settings. However, if essential cookies are disabled, you will not be able to access eg9999's gaming services in full.
Personal data security measures
eg9999 applies the following technical and administrative measures to protect players' personal data from unauthorised access, destruction, or unlawful disclosure.
5.1 — Technical security
- SSL/TLS encrypted connections (for data in transit)
- Encrypted database storage (data at rest encryption)
- Firewall and intrusion detection systems
- Two-factor authentication (2FA) for account login
5.2 — Procedural Security
- Data access restriction (least-privilege access)
- Employee privacy training
- Conducting regular security audits
- Maintaining a data breach response plan
5.3 — In the Event of a Data Breach
If we become aware of a data breach, we will investigate the matter immediately and take the necessary steps to protect your account. If the breach may affect a player's personal data, we will notify you at your registered email address.
Data Retention Period
6.1 — Active Accounts
We will retain your personal data for as long as your eg9999 account remains active. This data is necessary to provide our services and to fulfil legal obligations.
6.2 — After Account Closure
After an account is closed, data will be retained for the legally required period (which includes financial records), and once that period ends, the data will be securely deleted.
6.3 — Gaming Records and Financial Data
Financial transaction records and gaming records may be retained beyond the specified period in accordance with AML compliance requirements.
Players' Rights
Every player registered at eg9999 has the following rights regarding their personal data.
Right of Access
You have the right to view the personal data that eg9999 holds about you. To do so, please contact us at [email protected].
Right to Rectification
If your personal data is inaccurate or incomplete, you may request that it be corrected.
Right to Erasure
You may request deletion of data that is not subject to legal obligations. Please note that financial records can only be deleted after the required retention period has ended.
Right to Data Portability
You may request to receive the personal data we hold about you in a structured format.
Right to Object
You may object to our processing of your personal data for profiling purposes and for direct marketing purposes.
Right to Restriction of Processing
A player may request that we restrict the processing of their personal data, and we will carry out the necessary review during that period.
How to Exercise Your Rights
To exercise any of the rights listed above, contact the eg9999 support team via [email protected] or through 24/7 live chat. We will respond to your request promptly after receiving it.
Protection for Under 21s
eg9999 is a platform for players aged 21 and above only. We do not knowingly collect personal data from individuals under 21.
Age verification is carried out at registration through a date-of-birth check. If a player is found to be under 21, their account will be closed immediately and their data will be deleted.
If you believe a child has registered as a player, please contact us at [email protected].
Policy Updates
9.1 — Notice of Updates
eg9999 may update this Privacy Policy at any time. You can check the "Last Updated" date at the top of this page to see when it was last revised.
If changes are made that may significantly affect how accounts and data are handled, registered players will be notified by email. Continued use of the platform after an update constitutes acceptance of the revised policy.
Contact Us
24/7 Live Chat
For questions, requests, or any communication regarding the handling of personal data, you can reach us directly in Burmese through the 24/7 live chat on the platform.
Email Contact
For any inquiries related to personal data, you can contact our support team at [email protected].
What You Should Know About Personal Data Protection
Frequently Asked Questions from Players